FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ page. We've listened to your feedback and made it easy to find the information you're looking for.
HOW DO I KNOW WHEN MY ORDER IS SHIPPED?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
How do I change or cancel an order?
To cancel an order you recently completed, please email us at email@example.com. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. These orders are most likely to go out the same day as placing the order. As a result, we cannot cancel or change an order once it has entered the shipping process.
What are my payment options?
We accept Visa, Mastercard, American Express, Apple Pay, and PayPal.
Are purchases on this website really tax free?
We collect sales tax only in states where we have a physical office or store.
What's the difference between "Order Date" and "Ship Date"?
On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. . Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
Do you ship to PO boxes or APO/FPO addresses?
We only ship orders with po Boxes and APO/FPO addresses through USPS Ground shipping. We are unable to expedite any of these orders through FedEx Overnight and FedEx 2 Day. If you need your order expedited, we recommend placing the order with a physical address.
If I send my package as a gift, will the recipient receive the invoice?
Yes, The invoice is always included in the package for return/exchange purposes. We do not provide the prices next to the items on the invoice.
What is your return/exchange policy?
All US/ International returns and exchanges must have a RMA number to be accepted. To Get A RMA number, please e-mail our customer service department at firstname.lastname@example.org.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Heavy Riot Clothing will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction.
We do not accept ANY returns on DISCOUNTED or SALE product.
All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.
Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
Heavy Riot Clothing gift certificates are non refundable.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased via this website.
Please use the most economical shipping method for your return. We do not refund you for shipping expenses.
Where do I ship my return/exchange?
Please write your RMA number clearly on the outside of the box. Include the packing slip with the RMA number written on it in the box, and return to:
Heavy Riot Clothing
4629 high collier walk
Stone Mountain, GA 30083
How should I ship my return/exchange?
Pack and seal your box securely, in the original package if possible. Please write your RMA number clearly on the outside of the box and on the packing slip. Please include the packing slip in your box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Heavy Riot Clothing is not responsible for return merchandise lost during shipping. Packages must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7-14 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card your financial institutions policies may result in a non-sufficient funds charge if you are executing a return/exchange.
I bought your product on eBay, is it authentic?
To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.
Are the products on the website the same as in the stores?
Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area,